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denise5
Explorer
Nov 28, 2022 8:24 PM UTC
Question

firewall blocking zoom message

Weirdly, I can no longer get zoom on my laptop - any suggestions?!! Thanks

    6 replies

    Bri
    Community Manager
    Bri
    Community Manager
    Nov 28, 2022 8:31 PM UTC

    Hi @denise5 ! Have you attempted to adjust your firewall settings? Also, please let me know what error message you're receiving. I'd be happy to help!

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    Explorer
    denise5Author
    Explorer
    Nov 28, 2022 8:45 PM UTC

    I've enclosed below. Not sure if the firewall would be firefox or my ESET. (Neither is new...). Many thanks!

     

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    Bri
    Community Manager
    Bri
    Community Manager
    Nov 28, 2022 8:58 PM UTC

    Thank you! Are you experiencing any issues with your network connection? 

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    Explorer
    denise5Author
    Explorer
    Jan 17, 2023 7:29 PM UTC

    Sorry not to get back earlier. My network connection is not great (down the bottom of the hill) but that's not made zoom not work on my laptop. Any other thoughts?

     

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    Bri
    Community Manager
    Bri
    Community Manager
    Jan 18, 2023 4:30 PM UTC

    Thanks for your reply @denise5 ! If you're still having this issue, could you try uninstalling and reinstalling Zoom on your laptop? Please let me know

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    Newcomer
    FRamos
    Newcomer
    Jun 5, 2024 9:39 PM UTC

    I've got out of nowhere a message preventing the Zoom app to work
    Error code 5003

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