External Contact Requests Not Sent

7 replies
224 views
Translate

Hello,

For some reason, contact requests are not making it out to anyone. Status says "Pending" and in chat it lists them all as "You Sent A Contact Request" No one is receiving them in their email.

I am logged in with Pro account. Any help/advice would be appreciated.

JImmy Roberts

TangTangyi

Explorer

This is because your account administrator prohibits you from registering external contacts.
Please consult with your account Manager.
If account Manager set up, Setting the following

IM Management>IM Setting>Security>Allow users to add contacts

Translate

RRVL

Explorer

Hi, I have the same problem, I am the account owner and I have not designated an account admin. I don't understand why the owner would be blocked from this function. I understood that owners and access to all setting automatically. Do I have to designate myself as an Admin. Even though I am the owner?

Translate

Ohkawa

Community Champion | Customer

Hi,JImmy

Please confirm

Account Setting>IM Setting>security

Translate

J

JImmy_RobertsAuthor

Explorer

Thank you

Settings were correct. Turns out the main issue with several people was the fact they weren't providing me with the email address connected with Zoom. There is one person with whom email is correct, yet he never receives my contact requests and I never receive his. We don't understand why, but I'm sure there's a legit reason.

Translate

1