Newcomer

Question

Direct chat option not working in Zoom desktop app

7 replies
133 views
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In a Zoom meeting on the desktop app...

1) I was the host

2) There were 3 participants (me + 2)

3) The selection "group chat & anyone directly" was selected'

BUT

4) There was no drop down menu to select a direct message recipient

5) The "more" icon (...) was missing from the bottom menu bar in the chat panel

HOW DO I REINSTATE THE ABILITY TO DO DIRECT CHAT????

Chat apps

C

CCMI

Newcomer

We saw this for the first time yesterday. Something changed as we used to be able to do direct chats for years.

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MGSR

Community Manager

Hello there,

Thank you for your feedback. Our team has shared this with the product team.

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E

eschrank

Explorer

Thank you. I am eagerly awaiting this correction. Still isn't working properly.

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L

LK_EXN

Community Champion | Partner

It's kind of strange. In a meeting, where I'm a host - I cannot choose direct chat recipients. It can be done however from Participants list > 3 dots menu next to user name > Chat. This should open direct chat to that user.
So this seems to be workaround for you for now...

But when I joined the same meeting as a second user from browser (and third as Zoom Room), they could choose with whom they want to have direct chat from chat window.

I guess this will be fixed with some later releases.

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S

Shelleywb

Newcomer

I am still having this problem- it's a loss of functionality from what was there before. ZOOM- please fix this!!! It's especially annoying since the host (using my personal meeting room) is the one who can't chat this way- while others seem to have not lost the functionality.

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