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Newcomer
Mar 10, 2026 7:14 AM UTC
Solved

줌 취소 처리가 안되었습니다

구독취소 신청을 했는데 처리가 안되어서 미납 청구서가 왔습니다.

취소보류가 되어있는데 원인이 무엇이고

어서 취소처리해주세요

    This topic has been closed for replies.
    MGSR
    MGSRAnswer
    Community Manager
    Mar 10, 2026 2:07 PM UTC

    Hello ​@lee jae hoon,

    Thanks for reaching out. We know unexpected charges or auto-renewals can be frustrating.
    For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.

    For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

    For additional context, you can also review our article on canceling subscriptions and unexpected charges.

    1 reply

    MGSR
    Community Manager
    MGSRAnswer
    Community Manager
    Mar 10, 2026 2:07 PM UTC

    Hello ​@lee jae hoon,

    Thanks for reaching out. We know unexpected charges or auto-renewals can be frustrating.
    For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.

    For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

    For additional context, you can also review our article on canceling subscriptions and unexpected charges.

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