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김건모
Newcomer
July 30, 2026
Solved

구독을 취소 요청

"My subscription was renewed automatically. I'd like to cancel and request a refund.

      This topic has been closed for replies.
      MGSR
      MGSRAnswer
      Community Manager
      July 30, 2026

      Hello ​@김건모,

       

      Thanks for reaching out. We know unexpected charges or auto-renewals can be frustrating.
      For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.

      For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

      For additional context, you can also review our article on canceling subscriptions and unexpected charges.

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      2 replies

      Employee
      lancetlc
      Employee
      July 30, 2026

      Hey ​@김건모,

       

      Thank you for your post. We suggest you submit a Billing ticket here with the details so our Billing Team can assist further.

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        MGSR
        Community Manager
        MGSRAnswer
        Community Manager
        July 30, 2026

        Hello ​@김건모,

         

        Thanks for reaching out. We know unexpected charges or auto-renewals can be frustrating.
        For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.

        For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

        For additional context, you can also review our article on canceling subscriptions and unexpected charges.

        Translate
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