Zoom retts me as an unpaid customer | Community

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Zoom retts me as an unpaid customer

Forum|Forum|1 year ago
April 5, 2024
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Zoom just charged my credit card and in the account page it says I am a paying customer. But they end every call after 45 minutes and the chatbot are not giving me access to support as it is saying I am not a paying customer. The som phone number is not working from Norway. I have no idea on how to get this issue resolved.

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Employee

Hi Vidar,

I would recommend submitting a billing ticket through this link: https://support.zoom.com/hc/en/contact?id=contact_us

There's a "submit a ticket" button there that you can click and you can choose "Billing" from the ticket type

Also, would like to share this support article with you that details Zoom's user types: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060684

Thank you.