Zoom Pro Dropped to Basic

Forum|Forum|2 years ago
June 19, 2023
3 replies
1 view

Last I week logged on as usual to my zoom account to a meeting I had arranged and after 40 minutes I was being asked to upgrade. Then I noticed that my Zoom Pro had dropped to basic and all my billing history had disappeared. I paid my annual account fee for Standard Pro Annual on 31st July 2022 and so the subscription is in date. Can someone from Zoom contact me please.

Other

M

md21

Newcomer

I'm having a similar issue. My account type was not downgraded from Pro to Basic (according to my profile), but all of my existing meetings are now suddenly limited to 40 minutes, and I received a prompt asking me to upgrade to Pro.