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irinemh
Newcomer
August 23, 2023
Question

Zoom OnePro Annual

  • August 23, 2023
  • 1 reply
  • 2 views

 I cleared my past due, and I have no pending. At the moment my plan is not upgraded to the pro level, it is still in basic. I have paid 119,48 E for the annual period, but my account is still not upgraded. I need help because you keep sending me courtesy emails.

1 reply

CarlaA
Community Manager
CarlaA
Community Manager
August 23, 2023

Hi @irinemh welcome to the Zoom Community!

 

Thank you for bringing this to our attention. It seems there might be a discrepancy between your payment and the actual upgrade of your account. Here's what I recommend you do to address this situation: Troubleshooting paid account still showing as basic

 

I hope this helps!

Carla,
Zoom Community Team

 

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