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Newcomer
September 14, 2023
Question

zoom one basic plus

  • September 14, 2023
  • 13 replies
  • 502 views

I had recently availed of upgrading to zoom one basic plus, which supposedly entitles me to 4 meetings a month that can go beyond the 40 min time limit.

 

Whenever I arrange a meeting, I am only given up to 40 minutes.

 

However, I can't seem to avail of it despite it showing that I can in my profile. I wanted to know how I can avail of this considering I am already charged of the additional fees. 

 

Thank you. 

13 replies

Newcomer
July 10, 2024

I stumbled on this as I need to know how to extend my first meeting.  I downgraded to "Zoom Basic Plus Beta" today after canceling my (formerly) Pro single account user license. 

I followed Ray_Harwood's directions. On the User> Edit> screen I am the only user. The User Type radio button for my name is checked for Basic. The radio buttons for Licensed and On Premise are both greyed out. There is another line below the radio buttons that reads, "Zoom Workplace Basic Plus" and it has a box with a checkmark inside. 

This leads me to believe that Zoom has added the extra box to avoid the confusion over Basic and Licensed.

 

I find it strange that neither a Google search nor a Zoom site search show any results for "Zoom Basic Plus Beta" except for posts in this forum. Looking at the history of forum posts started in Sep 2023 I would have thought that Zoom would have moved past the "beta phase" and made Basic Plus an official plan with information and instructions on use. 

 

I can't speak to how to activate the extension. My first meeting under this beta plan is 4 days away. I use Zoom's client/software (latest update) on my Mac (not a browser) so I am hoping that the "extend meeting" button is easy to locate in the Zoom client window. 

 

Since it's a two person meeting with no waiting room and the other person tends to join early, I am also hoping the 40 minute meeting extension does not begin until I enter the meeting. Under my former license meetings could not "start" until I entered so hoping that hold true for this Basic Plus Beta plan. 

 

I am thrilled to see Zoom expand their plans. I host about 3-7 meetings a year and this year only 2 of them lasted over 80 minutes.  I'd very much like to see a plan that offers 1-2 meetings with unlimited minutes per month. That would better address the needs of people like me, who only Zoom several times a year amd whose meetings average about 45 minutes with an occasional 90 minute or longer meeting.

Ray_Harwood
Community Super Champion | Customer
Community Super Champion | Customer
July 10, 2024

Welcome to the Zoom Community, @SandiMacD52.

 

For Basic meetings limited to 40 minutes, the timer starts when the first person enters the room, so if you don't have Waiting Room enabled and the other person enters first, it starts then.

 

The Basic Plus plan isn't generally available; my understanding is that it's only offered to Pro users attempting to cancel/downgrade to Basic as an option.

 

I've reached out to one of my contacts to see if there is any documentation on how the "extend a meeting" feature works.  I'll post most here if I get anything useful.

Newcomer
August 1, 2024

 

Hi Ray

@SandiMacD52 says

"The radio buttons for Licensed and On Premise are both greyed out. There is another line below the radio buttons that reads, "Zoom Workplace Basic Plus" and it has a box with a checkmark inside.

This leads me to believe that Zoom has added the extra box to avoid the confusion over Basic and Licensed."

This is my experience too so I think that our user profiles are set up correctly for this slightly non-standard Workplace Basic Plus account (£5.29/month plus taxes in my case).

So my challenge is to work out how, on the Workplace Basic Plus arrangement, I can extend a meeting past 40 minutes so that I am not logged out as I was yesterday.

Newcomer
October 8, 2024

I'm really really disappointed by Zoom! 1st I've already paid the "pro" license till the end of october but since I've downgraded to "Basic Pro" (not to forget at the end of the month) it has cut my meetings down to 40 min already! Haven't seen any button to "extend" the meeting but anyway I use it for yoga classes I'm not staring at the monitor all the time... that's too bad for zoom! 

New Member
April 14, 2026

I asked Gemini and here is the instruction:

Since you have the Basic Plus plan (a specific tier often bundled with certain subscriptions or promotions), you are entitled to a set number of 80-minute extensions. Unlike a standard Pro plan which has a 30-hour limit, your plan keeps the 40-minute "base" but allows you to manually trigger a longer session.

Here is how to use your 80-minute extensions:

How to Activate the Extension

You cannot set the meeting to 80 minutes in advance (e.g., while scheduling in your calendar). The extension must be triggered during the live meeting:

  1. Start your meeting as usual.

  2. Monitor the Timer: When you are close to the 40-minute mark, a notification or countdown will appear at the top of the meeting window.

  3. Click "Extend": Look for a button that says "Extend" or "Claim Extension" near the countdown timer.

  4. Confirmation: Once clicked, your meeting limit will immediately jump to 80 minutes. One of your 4 monthly credits will be deducted from your account.

Important Tips for Basic Plus Users

  • The "4 per month" limit: Keep in mind that you only have 4 of these extensions per billing cycle. If you use all 4, your meetings will revert to the strict 40-minute limit until the next month.

  • Host requirement: Only the Host can see the "Extend" button. If you are a co-host or a participant, you won't be able to trigger it.

  • Check your remaining credits: You can usually see how many extensions you have left by logging into the Zoom Web Portal and checking your Account Profile or Billing section.

What if the button doesn't appear?

If you don't see the button and the meeting ends:

  • Check your License: Ensure you are signed into the correct account on the Zoom app. Click your profile icon in the top right of the Zoom desktop app to verify it says "Basic Plus" (or "Licensed" with the specific add-on).

  • Version Update: Ensure your Zoom client is up to date, as older versions may not support the extension button UI.

Do you see the "Basic Plus" label when you click on your profile picture in the Zoom app?