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Newcomer
June 2, 2025
Solved

Zoom non profit

  • June 2, 2025
  • 12 replies
  • 44 views

Is anyone having challenges with Zoom's new process for non-profit with Good Stack?  We got approved but have been given the run-around by GoodStack and Zoom.  No access code was given to me and then when I click the links that GoodStack has given me, I get error messages and then Goodstack tells me to go to Zoom and Zoom tells me to go back to Goodstack.  It's been a month, and I can't get a response from either company.

    Best answer by Mandel

    Hi everyone,

     

    I am sorry to hear that you're having issues with the Goodstack coupon codes. Please note that the coupon itself is provided by Goodstack. If you're still waiting to receive the code, please contact Goodstack for support.

     

    If you experience any issues where your existinf coupon code cannot be applied, submit a request to Zoom Support outlining the error message you received and your Goodstack verification.

     

    Thanks,

    Zoom Community Team

    12 replies

    Newcomer
    August 14, 2025

    You're not alone we’ve been running into similar issues with the process. It feels like we're stuck in a loop between Zoom and GoodStack with no clear support. Really hoping they streamline this soon.

    Community Champion | Employee
    August 18, 2025

    Hi @harrykane51 ,

     

    It sounds like you are already in contact with our Support team. If you need additional assistance, please share the ticket number with me and I will be happy to escalate the request if needed.

     

    Cheers,

    Zoom Community Team

    Newcomer
    August 15, 2025

    Hi harry kane,

    Just to make sure, do you got approved on goodstack. I think first of all you must got approved on goodtack.
    after the problem is on zoom side. In my case, i got support after opening ticket. Alhamdulillah