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taylorblu
Newcomer
February 20, 2024
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Zoom Enterprise Platform Downgraded to Basic?

  • February 20, 2024
  • 2 replies
  • 2 views

I've had a Zoom Enterprise account with no issues. Last week my meetings were getting cut off at 40 minutes. When I looked at my account, it now shows Basic instead of Pro. Did Zoom downgrade the Enterprise Platform? 

Best answer by S_K

Hi @taylorblu 

 

I recommend contacting Zoom Billing here to investigate. They will need to access your account to determine the issue. Meanwhile, you can also check your Billing page to be sure there weren't any issues with your payment(s). 

2 replies

S_K
Community Champion | Employee
S_KAnswer
Community Champion | Employee
February 21, 2024

Hi @taylorblu 

 

I recommend contacting Zoom Billing here to investigate. They will need to access your account to determine the issue. Meanwhile, you can also check your Billing page to be sure there weren't any issues with your payment(s). 

T
Newcomer
taylorbluAuthor
Newcomer
February 25, 2024

Yes, you are correct. Initially, the third party I was purchasing through mentioned Zoom had changed the model, but after finding no evidence that any subscription models had changed, I checked with billing. While they couldn't give me specifics, I was able to deduce it was a billing issue. I disconnected from the third party and changed my subscription accordingly. 

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