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ServicedeskMumbai
New Member
June 12, 2026
Question

Zoom account related Support Required

  • June 12, 2026
  • 1 reply
  • 38 views

Hi Team,

I hope you are doing well.

I would like to request your support regarding my Zoom account. My Zoom Owner account has been disabled by the organization and cannot be recovered. Therefore, I kindly request that the Zoom Owner role be transferred from the disabled account to my current Admin account.

Please let me know the process and any information or documentation required to complete this request.

1 reply

ExpertswhoJohn
Community Super Champion | Customer
ExpertswhoJohn
Community Super Champion | Customer
July 7, 2026

hi ​@ServicedeskMumbai 

Your organization needs to delete it from their account and then you can use it.
please note that it is only going to release the email from the old account, you can not going to inheritit all the data.

What does NOT transfer:

  • Licenses: Paid add-ons (like Large Meeting or Webinar licenses) do not move. They must be re-assigned by an admin in the new tenant.
  • Reporting data: Meeting attendance, registration, Q&A, polling, and usage reports are permanently lost if not downloaded first.
  • Personal Meeting ID (PMI) meetings: Meetings tied to your PMI are permanently removed during transfer.
  • Personal contacts: Saved personal contacts in your address book do not transfer.
  • Zoom Phone configurations: Numbers, calling plans, call logs, and queues do not move and must be set up again. [1, 2, 3]

    https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063202

 

All the best

 

John Drinkwater

Zoom Community Super Champion

I am not a Zoom Employee

https://www.linkedin.com/in/johndrinkwaterlordzoom/

https://www.youtube.com/@boomwithlordzoom

 

 

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