WORST TECH SUPPORT I HAVE EVER ENCOUNTERED | Community
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bmastel
Newcomer
January 29, 2024
Question

WORST TECH SUPPORT I HAVE EVER ENCOUNTERED

  • January 29, 2024
  • 2 replies
  • 0 views

2 Weeks ago a chat agent FORCED me to upgrade my accounts to Zoom Business costing my company over $2000 more than our current plan so I could be allowed to add a 20th user to our Zoom Pro.  She said not to worry about the inaccurate amount displayed in ERROR and now my renewal is over $4300 instead of $1992.  I have called, chatted and asked my REP for help and my ticket goes unresolved.  What avenue do I have to actually get a HUMAN with some power to resolve my issue?

2 replies

C
Newcomer
CRZ18
Newcomer
April 2, 2024

Oh my goodness, my sympathies. I am having horrible issues with tech support too. I literally just spent almost 2 hours in several chats and not one issue has been resolved. Zoom tech support was never robust, but at least they seemed to care and I think they were not offshore. Now, you are sent around in circles with bots or if you get a person, they are defiantly ignorant of their own products and services. I've been using ZOOM for over 4 years and I'm tempted to try Webex. (The ZOOM client is so buggy, I gave up and just log in online from my browser, and that has all kinds of issues too now cropping up.) 

N
Newcomer
Namrac
Newcomer
May 8, 2024

I'm in the same boat they are the worst I won't go into it other than it takes persistence to get through to them and you still can't get things corrected I truly believe its a language problem. 

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