Why is there no premium support?

Forum|Forum|2 years ago
June 22, 2023
2 replies
0 views

Hi,

I am a premium user and I am wondering why there is no premium support. There is no phone number for german (or at least european) support wheter a chat (international) support except a bot. Does anyone have informations about that? I think its not that professional to only find solutions through a community ask forum.

Thank you in advance.

Other

Best answer by S_K

Hi @S_Pa

To contact Technical or Billing Support on the phone, you must be a Licensed owner or administrator of a Business, Enterprise, or Educational account, or a Licensed member on an account with a Premier or Premier+ support plan.

Scroll to the bottom of Contact Support for details.

Ray_Harwood

Community Super Champion | Customer

Welcome to the Zoom Community, @S_Pa.

Go to this Zoom Support page for information:

https://support.zoom.us/hc/en-us/articles/201362003

Zoom doesn’t necessarily use the term Premium for users. You must be an Admin or the Owner on a Business account or higher, or on a Pro account with active Subscription plans greater than $200 USD/month. See the charts on the page referenced above.

Scroll down to the Phone header and select Germany from the drop down menu:

That will show you the numbers and the following information:

S_KAnswer

Community Champion | Employee

Hi @S_Pa

To contact Technical or Billing Support on the phone, you must be a Licensed owner or administrator of a Business, Enterprise, or Educational account, or a Licensed member on an account with a Premier or Premier+ support plan.

Scroll to the bottom of Contact Support for details.

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