Webinars no longer working

Forum|Forum|4 years ago
October 27, 2021
2 replies
3 views

I have the Pro plan. I had access to webinars, in fact, I had scheduled out several weeks of webinars and now they are just GONE and I am getting a message that is just telling me what a webinar is. As if I don't have this feature anymore. Did the plans change? How do I get Webinars back?

thanks

Krissy

Subscriptions

Rupert

Community Champion | Customer

Hi @TheKrissyChin

Can you check your https://zoom.us/billing for the status of your Webinar subscription?

T

TheKrissyChinAuthor

Newcomer

So it says I don't have it but the weird thing is I never had webinars on my account before. UNLESS. i had increased my zoom capacity to 500 for one month only because I had a big masterclass so maybe that upgrade gave me webinar access....? and that was why I was able to schedule all the webinars and now that the month has passed I lost access. That must be what it is.

G

GFGRJK

Newcomer

I had an issue where Zoom didn't autorenew my monthly subscription to Webinars and my webinar (with 250 paid attendees) disappeared the day before it was scheduled! I freaked, but tech support confirmed it was still in my account (although Sales could not see any record of me ever having Webinars assoaited with my account...) and when I paid the webinar fee again it reappeared with all of the data. Give that a try!

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