Want to change my email but have used it before for a free acount. How do I do that? | Community
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M
Newcomer
MsG1962
Newcomer
April 2, 2023
Question

Want to change my email but have used it before for a free acount. How do I do that?

  • April 2, 2023
  • 1 reply
  • 1 view

I had a free account under my 1st email address.  With my 2nd address, I have a licensed account.  I thought I deleted my free account but, when I went to my licensed account and tried to change the email to my 1st email address, it said that it is already in use.  I truly prefer to use my 1st email address on my licensed account.  Is there a way to do this?  Thank you for any help you can offer.

1 reply

M
Community Champion | Employee
Mr_Zoomtastic
Community Champion | Employee
April 3, 2023

Hi @MsG1962,

 

In order to update your first email to your licensed account, you will have to delete/terminate the free/basic account first (1st email address). After the free/basic account is deleted/terminated, you will be able to update your licensed account with the 1st email address.

 

https://support.zoom.us/hc/en-us/articles/201363243-Deleting-your-Zoom-account

 

If you need more assistance, please contact our billing department by opening a ticket using this link: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 also make sure you are logged in with your Zoom account so we can access all the necessary data on our end.



If this helped, please remember to click on the "Accept as Solution" button below. 

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