Unable to upgrade to zoom pro, I keep getting error message, transaction declined. I am from Nigeria | Community
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Newcomer
May 27, 2025
Question

Unable to upgrade to zoom pro, I keep getting error message, transaction declined. I am from Nigeria

  • May 27, 2025
  • 1 reply
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    1 reply

    CarlaA
    Community Manager
    Community Manager
    May 27, 2025

    Hi @MrsAde, thank you for posting to the Zoom Community! 

     

    Please try the following initial troubleshooting steps to see if the issue persists:

    1. Clear your browser’s cache and cookies: Then sign in to your Zoom account and attempt purchase.

    2. Update your payment details: Zoom Payment Settings

    3. Try an alternative payment method: Use a different credit card or payment option.

    4. Contact your bank: Reach out to your financial institution in case the issue is on their end.

    If you need further assistance after trying these steps, please let me know!