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Newcomer
robert889
Newcomer
November 4, 2024
Question

Unable to update version type

  • November 4, 2024
  • 1 reply
  • 1 view

I have a Pro subscription. I tried to log in to set up a meeting, a message tells me I must update to the latest version before I can log in, and I should get [my' "IT team" to help.  There is no IT team and I just need a simple way to update the version. All paths are circular however and I come to dead ends. Any suggestions? Thank you

    1 reply

    jdott16
    Community Champion | Employee
    jdott16
    Community Champion | Employee
    November 4, 2024

    Hello,

     

    If you are getting a message concerning your IT to download Zoom, then it is most likely that you have downloaded the IT package on our support page. I would advise uninstalling Zoom, and then heading to zoom.us/download and installing the normal package for your device. 

     

    I hope this helps and please make sure to mark the solution as accepted if this information is what you needed.

    Thank you,

    Jake

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