Unable to update payment details | Community
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Newcomer
October 18, 2021
Question

Unable to update payment details

  • October 18, 2021
  • 1 reply
  • 3 views

Hi I am unable to update my payment details. I keep getting the attached error message. Any thoughts as to why?

1 reply

Rupert
Community Champion | Customer
Community Champion | Customer
October 18, 2021

Hi @jayanthamahesh 

 

Just in case this is a browser problem, I would recommend trying a different browser - and ensure it is not blocking any cookies.

 

Beyond that, I would recommend contacting Zoom Billing Support for this problem - as the message suggests.

 

https://support.zoom.us/hc/en-us/articles/4405333397261-Zoom-billing-support

 

An online chat with Support may be able to resolve this.

 

You can also raise a ticket here:  https://support.zoom.us/hc/en-us/requests/new

 

Hope this helps.