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DeniseB-J
Newcomer
October 21, 2021
Question

Trying to upgrade to pro

  • October 21, 2021
  • 1 reply
  • 5 views

Trying to upgrade. Current location is Montenegro but credit card & mailing address is in UK.  Can't complete the upgrade process because the amount they're charging me is in euros but I'm trying to pay in pounds sterling.  I have gone into settings to change currency but only euros & us dollars are available to me???  I tried using a credit card which has a euro account ... no joy!  I'm stuck.  And frustrated. Do I want to upgrade if it's this hard?!  Help!!!

1 reply

Rupert
Community Champion | Customer
Rupert
Community Champion | Customer
October 21, 2021

Hi @DeniseB-J 

 

I would suggest contacting Zoom Sales or Billing Support. You can try the online chat - bottom-right at https://explore.zoom.us/en/contactsales/

 

You could also raise your enquiry https://support.zoom.us/hc/en-us/requests/new

 

International payments, currency conversions, regulatory requirements, and particularly payment method authentication, can be a challenge when it comes to edge cases like this - particularly when provisioning a new account. A little extra work is sometimes required. But I am sure Zoom can get it sorted for you somehow.

  

D
Newcomer
DeniseB-JAuthor
Newcomer
October 22, 2021

Thanks Rupert.  I did speak to an advisor yesterday who should have raised a ticket but I haven't heard anything after 36 hours so I have raised an enquiry myself.

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