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Newcomer
phiten8484
Newcomer
August 24, 2022
Question

Subscription.

  • August 24, 2022
  • 1 reply
  • 0 views

Hi There,

 

I just enter my credit card subscription to purchase a zoom licensee not a long a go using this acount log ion and password. But my basic account did not upgraded and i did not receivce any invoices,. Can your side confirm if the payment went through?

 

THanks   

1 reply

M
Community Champion | Employee
Mr_Zoomtastic
Community Champion | Employee
August 25, 2022

Hi @phiten8484 ,

 

Please contact our billing department by opening a ticket using this link: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 also make sure you are logged in with your Zoom account so we can access all the necessary data on our end.



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