SOLICITAÇÃO DE REEMBOLSO - RENOVAÇÃO NÃO AUTORIZADA E CANCELADA SEM USO ALGUM.

Hi there, ​@Onaline Carpi. Thanks for reaching out. For security and privacy reasons, refunds and cancellation inquiries cannot be handled in the Community.

Please use the Zoom Virtual Agent, which can connect you to Billing Support. However, charges are generally non-refundable once processed, per Zoom’s Terms of Service.

For additional context, you can also check out our knowledge article on canceling subscriptions and unexpected charges.