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WholesomeZen12
Newcomer
May 25, 2023
Question

Signing in

  • May 25, 2023
  • 1 reply
  • 0 views

I have a paid subscription to Zoom and somehow cannot get in to my account today.  It does not recognize my email address.   When I go to Support it asked for 10 digit Zoom meeting number (which I have) But, I do not have the 6 digit profile # and can't sign in to find it out....How do I proceed?

1 reply

R
Community Manager
rn-zm
Community Manager
May 31, 2023

Hi @WholesomeZen12 interesting, what is the specific prompt that you are facing when attempting to use your email? You could also maybe leverage google, facebook, or apple login-in methods; have you attempted to reset your Zoom password at zoom.us/forgot_password?

 

Lets start there and let me know your experiences! 

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