INVOICE NO : INV372491543
I signed up for the monthly plan intending to use it for only one month, and I didn't realize it was a subscription. I was very surprised and confused today when my subscription was suddenly extended and I was charged.
Accordingly, I request that you cancel the card payment. I did not use the function at all.
Hello
Thanks for reaching out. We know unexpected charges or auto-renewals can be frustrating.
For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.
For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.
For additional context, you can also review our article on canceling subscriptions and unexpected charges.
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