Request for Account Upgrade | Community
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Newcomer
April 19, 2023
Question

Request for Account Upgrade

  • April 19, 2023
  • 1 reply
  • 0 views
Dear Sir/Madam,
 
I was not able to access my emails for a while and my Zoom Account was downgraded to a Basic plan due to non-payment of an annual bill of US$149.90. As a result of this I was able to process payment for US25.05 only today.
 
Therefore, I would appreciate if you could send me another invoice for 12 months subscription so that I should process payment and get my account upgraded again.  
 
I look forward to your prompt assistance.
 
Best regards,
Washington3k
 

1 reply

Ray_Harwood
Community Super Champion | Customer
Community Super Champion | Customer
April 21, 2023

Welcome to the Zoom Community, @Washington3k 

 

Because this is a public forum, we do not handle billing related questions here. Please submit a support ticket to Zoom’s Billing team here and they will be able to assist you.

https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032