Hello, Zoom Customer Support Team,
I am a current account holder and would like to request a refund for my recent Zoom subscription plan.
The payment was made in the early hours of January 24, 2026, and was automatically renewed unintentionally. I have already canceled it on my account and would like to request a refund considering that I have not used it yet.
Please let me know if any additional information is needed.
Thank you.
Hi there, for security and privacy reasons, refunds, cancellations, and billing changes cannot be handled in the Community.
For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.
For additional context, you can also review our article on canceling subscriptions and unexpected charges.
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