Somehow back in January 11, 2025 I inadvertently signed up for zoom workplace, and have been charged $15.99 per month since January 11, 2025. I’ve not used workplace zoom at all, I have since canceled the monthly subscription, and I would like a refund going back to January 11, 2025, please.
Hello
Welcome to the Zoom Community!
Thanks for reaching out. We know unexpected charges or auto-renewals can be frustrating.
For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.
For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.
For additional context, you can also review our article on canceling subscriptions and unexpected charges.
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