refund

Hi ​@2andreea crica. Thanks for reaching out. We understand that unexpected charges or auto-renewals can be frustrating. However, for security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.

For account-specific help, please begin with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

For additional information, you can also review our article on canceling subscriptions and unexpected charges.