Reembolso

Forum|Forum|26 days ago
June 17, 2026
1 reply
24 views

Hello,

On June 15, 2026, I purchased Zoom Workplace Business (Commercial) for 300 participants.

During the purchase process, ZoomMate Standard Capacity (Zoom Horizontal AI) was also added by mistake and charged separately for USD 238.

I cancelled ZoomMate immediately after noticing the error. The service has not been used.

I would like to request a full refund for ZoomMate Standard Capacity (Invoice INV358331713), while keeping Zoom Workplace Business active.

Thank you for your assistance.

Best regards,
Marcelo Vergara
Instituto de Familias Schoenstatt Chile

This topic has been closed for replies.

Best answer by MGSR

Hello @INSTITUTO DE FAMILIAS CHILE,

Thanks for reaching out. We know unexpected charges or auto-renewals can be frustrating.
For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.

For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

For additional context, you can also review our article on canceling subscriptions and unexpected charges.

MGSRAnswer

Community Manager

Hello @INSTITUTO DE FAMILIAS CHILE,

Thanks for reaching out. We know unexpected charges or auto-renewals can be frustrating.
For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.

For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

For additional context, you can also review our article on canceling subscriptions and unexpected charges.

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