Product misled

Hi Khairunissa,

It sounds like you accidentally purchased Zoom Scheduler instead of Zoom Workplace Pro. Don’t worry — Zoom’s Billing team can help you get this sorted out.

Here’s what you can do:

1. Submit a Billing Support Request
   Go to the Zoom Support page and select Billing & Payments → Refund or Credit Request.

2. Include these details in your request:

   • The email address used for the purchase
   • The order or invoice number (from your confirmation email)
   • A short note explaining that you intended to buy Zoom Workplace Pro, but the payment went to Zoom Scheduler, and you’d like the amount credited or refunded

3. Wait for Billing to respond before repurchasing the Workplace Pro plan — this ensures you don’t get charged twice.

If the payment was made through the App Store, Google Play, or a Zoom reseller, please contact them directly for refund assistance, as Zoom cannot process those transactions.

Once Billing reviews your case, they’ll either issue a credit or a refund, depending on your situation.

Hope this helps resolve your issue quickly!

Best,

Benedito Sichamale 
Customer Success Manager / Employee