[Pro license] consolidating accounts

Forum|Forum|2 years ago
January 29, 2024
1 reply
1 view

Hi team,

We are a small business - and have 2 x Pro tiered licenses across 2 x accounts; vs what we should have done: have 1 account with 2 x licenses.

Does anyone know if its possible for us to consolidate these two accounts - on the Pro Tier?

Cheers
Dave

Admin

Ray_Harwood

Community Super Champion | Customer

Welcome to the Zoom Community, @OSadmin_AU.

Sometimes Zoom terminology gets in the way. Zoom refers to users (people who are Licensed to use Zoom or on Basic/free accounts) and accounts (one owner, possibly several users, possibly a couple of admins). Every user that needs to schedule meetings longer than 40 minutes needs a license.

Hopefully I’ve understood your situation! If so, this should work…

If you have 2 accounts, each with a single user who is the owner of their account, you need to decide who will become the Owner. There is a process for one owner to invite another user to join the owner’s account. Please see this Zoom Support article for details:

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063202

Please read through the entire document before proceeding. If you have questions, go back here and let me know.