Pro Account is not active, despite it is paid | Community
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D
Newcomer
deniluna
Newcomer
May 8, 2025
Question

Pro Account is not active, despite it is paid

  • May 8, 2025
  • 1 reply
  • 2 views

I bought the Pro Account and paid it (with Apple Pay) but I used my "normal" Account and not the Apple-ID-Account (I only have one Zoom Account). Now in the Zoom Account it only shows the Baisc Account. So what can I do? I paid the Pro Version and atm can only use the basic version.

 

Thank you very much for your help!

1 reply

M
Community Champion | Employee
Mandel
Community Champion | Employee
May 19, 2025

Hi @deniluna ,

 

Welcome to the Zoom Community!

 

If you have a Pro account (paid), but your account is showing as Basic (free), you may be signed in to the wrong account. You can check out this article on troubleshooting paid accounts still showing as basic. 

 

If you need additional help, please submit a ticket to our billing department. 

 

Cheers,
Zoom Community Team

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