plan update

hi, I need help. I made the payment of my pro plan and the basic plan is registered in my user.

Community Super Champion | Partner

hi rogerrivas,

assign a zoom license to your user.

zoom web portal -> admin -> users

for user to be upgraded, click 'edit' and change from type basic to type licensed.

save

thanks, eliot

go to users. select edit for the user to be licensed. selected 'licensed' and save.

Newcomer

Hi Eliot, thanks for responding.
I did what you suggested without success, the paid license option is disabled.

Community Super Champion | Partner

hi rogerrivas,

is the license already assigned to another user?

thanks, eliot

Newcomer

Hello Eliot, the license is assigned to my email ***********. I am the only owner.

Today I paid for the renewal of the plan

however I continue with a basic planthanks for your help

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