Payment not processing | Community
Skip to main content
A
Newcomer
ayos
Newcomer
May 15, 2025
Question

Payment not processing

  • May 15, 2025
  • 1 reply
  • 2 views

My payment always has show this when I get to Place Order
An error has occurred and we are unable to complete your purchase. Please make sure your information is correct or contact support for assistance. (Error code: 5613)

 

@Bri

1 reply

M
Community Champion | Employee
Mandel
Community Champion | Employee
May 19, 2025

Hello @ayos ,

 

Welcome to the Zoom Community!

 

I see that you have already submitted a ticket to Zoom Billing and your request is currently being handled by one of our specialists. If you have additional questions or would like to add more details, please reply directly to the ticket.

 

Thanks,
Zoom Community Team

Terms & ConditionsAccessibility statement
Copyright © Zoom Communications, Inc. All rights reserved.