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craigwiliams
Newcomer
August 21, 2021
Question

Payment not going through

  • August 21, 2021
  • 1 reply
  • 1 view

Hi,  i have a problem similiar to RedDouglas but am unable to view the original solution given. I attempted to upgrade to a "Pro" account, which I need to make the service useful to me.  However the payment process hangs when I submit my credit/debit card information, stuck on "Please Wait" forever.

 

I've checked with my bank.  They see the authorization inquiry and confirm that the transaction is authorized, but the Zoom app never completes it. Thanks

      1 reply

      CarlaA
      Community Manager
      CarlaA
      Community Manager
      September 20, 2021

      Hi @craigwiliams! Thank you for your contribution to the Zoom Community. 

       

      I see that your discussion has not yet received a reply from the community so I wanted to check in 🙂 

       

      If you are unable to process the payment, please try the following troubleshooting steps: 

       

      1. Use a different browser.
      2. Delete browser cache and cookies.
      3. Deactivate any Ad-blocking software or extensions.
      4. Use an Incognito window.

       

      If you continue to experience this issue after attempting these troubleshooting steps, please reach out to our billing team directly 👉 support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 

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