Payment done without my consent | Community
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A
Newcomer
aulademusica
Newcomer
September 20, 2023
Solved

Payment done without my consent

  • September 20, 2023
  • 4 replies
  • 15 views
Hi, I didn't wanted to renew and Zoom team have processed my payment without my consent at all! I have been more than half an hour trying to find a contact email and seems IMPOSSIBLE. 
Please help here. Where do I have to write to get the money back? 
 
Thank you
    Best answer by CarlaA

    Hi @aulademusica @Lisa08  We're truly sorry to hear about the frustration you've experienced regarding your Zoom subscription renewals.

     

    In this case, I would suggest reaching out to our billing team directly as they will have access to your accounts and subscription information. You can reach out using this link: Hi! https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032.

     

    Your feedback is invaluable to us, and we're fully committed to improving your experience with Zoom.

     

    4 replies

    L
    Newcomer
    Lisa08
    Newcomer
    September 20, 2023

    i wish I had read these complaints about Zoom before I paid for an annual subscription. I just now went to the Better Business Bureau and there are many complaints against Zoom, all of them unanswered. I would dispute the charge immediately with your credit card company.

     

      S
      Newcomer
      Saly
      Newcomer
      December 1, 2025

      Same here ! This is insane. Will post reviews on all my socials and Facebook groups about how they charge you without knowing it’s auto renewal. 

      CarlaA
      Community Manager
      CarlaAAnswer
      Community Manager
      September 28, 2023

      Hi @aulademusica @Lisa08  We're truly sorry to hear about the frustration you've experienced regarding your Zoom subscription renewals.

       

      In this case, I would suggest reaching out to our billing team directly as they will have access to your accounts and subscription information. You can reach out using this link: Hi! https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032.

       

      Your feedback is invaluable to us, and we're fully committed to improving your experience with Zoom.

       

      E
      Newcomer
      Elzaza
      Newcomer
      September 9, 2025

      same here with me

      M
      New Member
      Michael Chae
      New Member
      February 2, 2026

      I switched to a yr subscription by accepting Zoom’s suggestion to switch to yearly payment of 159.90, but zomm has charged me monthly fee 16.90 and yearly substription 159.90.

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