Payment done without my consent | Community
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A
Explorer
aulademusica
Explorer
September 20, 2023
Solved

Payment done without my consent

  • September 20, 2023
  • 4 replies
  • 61 views
Hi, I didn't wanted to renew and Zoom team have processed my payment without my consent at all! I have been more than half an hour trying to find a contact email and seems IMPOSSIBLE. 
Please help here. Where do I have to write to get the money back? 
 
Thank you
    Best answer by CarlaA

    Hi @aulademusica @Lisa08  We're truly sorry to hear about the frustration you've experienced regarding your Zoom subscription renewals.

     

    In this case, I would suggest reaching out to our billing team directly as they will have access to your accounts and subscription information. You can reach out using this link: Hi! https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032.

     

    Your feedback is invaluable to us, and we're fully committed to improving your experience with Zoom.

     

    4 replies

    L
    Explorer
    Lisa08
    Explorer
    September 20, 2023

    i wish I had read these complaints about Zoom before I paid for an annual subscription. I just now went to the Better Business Bureau and there are many complaints against Zoom, all of them unanswered. I would dispute the charge immediately with your credit card company.

     

      S
      Newcomer
      Saly
      Newcomer
      December 1, 2025

      Same here ! This is insane. Will post reviews on all my socials and Facebook groups about how they charge you without knowing it’s auto renewal. 

      CarlaA
      Community Champion | Employee
      CarlaAAnswer
      Community Champion | Employee
      September 28, 2023

      Hi @aulademusica @Lisa08  We're truly sorry to hear about the frustration you've experienced regarding your Zoom subscription renewals.

       

      In this case, I would suggest reaching out to our billing team directly as they will have access to your accounts and subscription information. You can reach out using this link: Hi! https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032.

       

      Your feedback is invaluable to us, and we're fully committed to improving your experience with Zoom.

       

      E
      Explorer
      Elzaza
      Explorer
      September 9, 2025

      same here with me

      M
      Newcomer
      Michael Chae
      Newcomer
      February 2, 2026

      I switched to a yr subscription by accepting Zoom’s suggestion to switch to yearly payment of 159.90, but zomm has charged me monthly fee 16.90 and yearly substription 159.90.

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