Paid for Pro but account still showing basic

I know this has come up before. I've paid for pro it's still showing basic.  It will not allow me to allocate the two licences I paid for - it says I don't have any and keeps asking me to upgrade. IT is not a cache issue either. I've had to explain my issue to three separate people via email, I dont' think they even read the streams. I attached the invoice show I had paid for two licences and I was asked if I wanted to pay for two licences - seriously????