Paid a previously failed transaction but "Past Due" email persists | Community
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lesstoks
Newcomer
July 7, 2023
Question

Paid a previously failed transaction but "Past Due" email persists

  • July 7, 2023
  • 1 reply
  • 0 views

Hi, I was notified last June 23 that the Billing team failed to collect payment from my provider, then I tried to pay using another payment method and it went through (with a confirmation email sent to me afterwards).

 

However, I received an email twice now that says I still have pending balance to pay. One of the email says I am 14 days past due. How can I resolve this?

1 reply

S_K
Community Champion | Employee
S_K
Community Champion | Employee
July 7, 2023

Hi @lesstoks 

 

Have you checked your Invoice History? Filter by Open invoices to see any that have an outstanding balance. If there are none, you can disregard the email.

 

If you still have questions after that, I recommend that you submit a request to Zoom Billing for assistance. They will need to access your account to determine the issue.

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