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A
Explorer
allen_aeq
Explorer
June 4, 2024
Question

OTP Authentication Turning Off Not Allowed

  • June 4, 2024
  • 2 replies
  • 96 views

I can't turn off OTP authentication on my profile. The button is disabled. Any idea why that might be?

 

Please see the attached screenshot here

    2 replies

    MGSR
    Community Manager
    MGSR
    Community Manager
    June 4, 2024

    Hello @allen_aeq 

    Welcome to the Zoom Community! We're glad to see you here.

    Only the account owners or those with admin privileges can turn off the OTP.
    You may read more through this article. 

    Have a great day!

    A
    Explorer
    allen_aeqAuthor
    Explorer
    June 10, 2024

    I'm signed in as the account owner and still can't turn off the OTP.

     

    The article wasn't helpful at all.

      MGSR
      Community Manager
      MGSR
      Community Manager
      June 20, 2024

      I'm sorry to hear that it was not resolved. Since you have already followed the instructions in the article, we would advise submitting a support ticket via this link. 

      Thank you and have a good day!

      MGSR
      Community Manager
      MGSR
      Community Manager
      June 7, 2024

      Hi @allen_aeq 

      Did you see my previous response?
      If it has resolved your inquiry, please press the Accept as Solution.

      Should you need further assistance, please let us know.

      Have a great day!

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