One-Time Passcode never received at Login | Community
Skip to main content
Newcomer
January 19, 2024
Question

One-Time Passcode never received at Login

  • January 19, 2024
  • 1 reply
  • 9 views

My main account for Work isn't receiving the One-Time Passcode. Is anyone having this issue? 

I'm trying to renew subscription.

 

It's not an issue with my inbox, and it is not showing up in spam. The account I'm logged in right now has no issues either. Just my main work account. 

Troubleshooting:
Checked Spam, Email, settings etc - no issues. 
Tried to log into Zoom Application, never receive passcode.

Used Phone Application, no passcode received. 
Tried to log into Zoom Community with said account, no passcode received. 
Attempted multiple browsers and devices just in case, never received a passcode. 

1 reply

S_K
Community Champion | Employee
Community Champion | Employee
January 29, 2024

@ErikaCS 

 

If you are not receiving the OTP emails in your inbox, search your spam folder as sometimes the emails end up there. Learn more about troubleshooting issues related to not receiving emails from Zoom.

 

If none of those steps resolve the issue, submit a request to Zoom Support.