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Newcomer
leeleemac
Newcomer
February 21, 2023
Question

no option to upgrade version

  • February 21, 2023
  • 10 replies
  • 64 views

when i click on my photo the drop down only shows my name and logout. any ideas? i'd like to upgrade and of course, have all those options. 

 

    10 replies

    Bri
    Community Manager
    Bri
    Community Manager
    February 23, 2023

    Hi @leeleemac ! If you log into your Zoom web portal, do the following: 

    1. In the navigation panel, click Account Management, then Billing.
    2. In the Current Plan tab, click Upgrade Account.

     

    https://support.zoom.us/hc/en-us/articles/207597883-Upgrading-your-account-and-add-ons

    B
    Newcomer
    BarbStuhlemmer
    Newcomer
    March 15, 2023

    Bri - are you telling me I cannot update my software with newer versions unless I take a bigger plan? What happens when the software becomes so outdated and unsupported? I have had a paid account for many years and wonder how I can be a paying client without supported software?

    Bri
    Community Manager
    Bri
    Community Manager
    March 15, 2023

    Hi @BarbStuhlemmer , your question appears to be different than the original poster. Regardless of plan type (free or paid), you should be able to update your software whenever a newer version becomes available 🙂

      C
      Newcomer
      ccorson
      Newcomer
      April 4, 2023

      I cannot find my update button in my Pro account.  Are the updates automatic?  

       

       

       

       

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