Need to change sign-in email, but cannot access previous email  to confirm the change | Community
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Newcomer
December 13, 2021
Question

Need to change sign-in email, but cannot access previous email  to confirm the change

  • December 13, 2021
  • 12 replies
  • 8 views

I need to change my sign-in email, but I cannot access my previous email  to confirm the change. So, what do I do to solve this? I tried to contact Zoom Support but with no luck.

 

When I tried  to change under "My profile" and "Sign-in Email", this  came up:

"Check your previous sign-in email (......) to confirm this change. Until your new email address is activated, you can still sign in with your previous one. All notifications will still be sent to this email address. If you cannot access your previous email, contact Zoom Support."

    12 replies

    Newcomer
    March 11, 2023

    what a joke. the help says to contact customer support and customer supports says to go here. both don't offer a solution for not having access to an old email.

    Newcomer
    October 12, 2025

    Same issue here - don't have access to my previous email