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Newcomer
Feb 3, 2026 1:14 AM UTC
Question

Need Help: Zoom Subscription Auto-Refunded

Hi everyone,

I paid for my Zoom plan(phone $15 unlimited calling one)on Jan 28, and by Jan 31 it was automatically refunded without me doing anything. Now, when I try to pay again, it won’t process keeps giving an error.

Has anyone faced this? How did you resolve it? Any advice is appreciated.

1 reply

MGSR
Community Manager
Community Manager
Feb 3, 2026 2:43 PM UTC

Hello ​@hamza9009,

Welcome to the Zoom Community! 

For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed.

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