Need Help: Zoom Subscription Auto-Refunded | Community
Skip to main content
New Member
February 3, 2026
Question

Need Help: Zoom Subscription Auto-Refunded

  • February 3, 2026
  • 1 reply
  • 21 views

Hi everyone,

I paid for my Zoom plan(phone $15 unlimited calling one)on Jan 28, and by Jan 31 it was automatically refunded without me doing anything. Now, when I try to pay again, it won’t process keeps giving an error.

Has anyone faced this? How did you resolve it? Any advice is appreciated.

1 reply

MGSR
Community Manager
Community Manager
February 3, 2026

Hello ​@hamza9009,

Welcome to the Zoom Community! 

For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed.