My Annual Zoom Workplace Pro subscription via Apple ID is not working. | Community
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February 26, 2026
Question

My Annual Zoom Workplace Pro subscription via Apple ID is not working.

  • February 26, 2026
  • 1 reply
  • 11 views

Paid for Zoom Workplace Pro via Appstore and eventhough I can see that the subscription is active for the next 1 year, still the Upgrade banner does not vanish and my app is still in the Basic mode. 

    1 reply

    ExpertswhoJohn
    Community Super Champion | Customer
    Community Super Champion | Customer
    February 26, 2026

    hi ​@Anil Kumar Porwal ,

    You need to log into zoom. I have now purchased under the apple store but I assume you need to  allocate your license. As most zoom accounts have muliple users.

    Login to Zoom.us and find user managemnt - or this link https://zoom.us/account/user#/

    Then you can add your licence to your user - You.

    This is what I see when I choose edit.

     

     

    Please like and mark as the solution if this helps

    All the best

     

    John Drinkwater

    Independent Zoom Strategy Consultant

    Zoom Community Super Champion.

    Zoom Developer Champion

    https://www.linkedin.com/in/johndrinkwaterlordzoom/

    See my latest content. events, live and prerecorded to showcase features

    https://lordzoom.com/go/hub

    I run many events and upload most on my channel.

    https://www.youtube.com/@boomwithlordzoom