My Account Won't Upgrade from Basic to Pro (Transfering Licensing) | Community
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New Member
Luke Taylor
New Member
August 3, 2026
Question

My Account Won't Upgrade from Basic to Pro (Transfering Licensing)

  • August 3, 2026
  • 1 reply
  • 40 views

Hi there,

My boss has upgraded my existing Zoom Basic account to Pro via the company plan. I have received an invite via email “XXX has requested to add you into their Zoom account (XXX). If you agree, please click the button below to approve.”

However, when I click that invite and accept the terms - the below message appears:
 

We are switching your account

The process will take some time. In the meantime, you can continue to use Zoom as usual.

It has been on screen for a long time with no changes. On my boss’s side it’s still showing up as ‘Pending’ on the invitations page even though I’ve accepted.

How do I solve this? I have tried signing in and out, also opening in an incognito window (tried both signed in and out). Strangely, when I open in an incognito window (not signed in at all) and click accept it gives me the same message even though I’m not signed in.  We’ve also re-sent the message again with the same effect. 

Thanks! 

    1 reply

    A
    Employee
    aileenfelix
    Employee
    August 4, 2026

    Hi ​@Luke Taylor - welcome to the Zoom Community.

     

    This is not a normal behavior. Normally, after clicking the invitation link, Zoom either completes the account transfer within a minute or two, or displays an error explaining why it can't proceed. Can you please have your boss try to delete the pending invitation completely (not just resend it), then send a brand-new invitation by adding you as a new user to his paid Zoom account again.  

     

    If the account still hangs after the above steps, your boss (as the paid account owner/admin) should open a Zoom Support ticket via this link (https://support.zoom.com/hc/en/new-request?id=new_request&sys_id=cb06ab4b8702255089a37408dabb3555&ticket_form_id=360000983032&cms_guid=DHFKkqmK_QY7UpTDUQAAFgAAAPA3upYekubesGgZ3VIR4EhbbeP6MJPAj-foMm6pxfGiPTukyrXeMDAwMDAx&lang=en-US) so our tech support team can check and further assist. Include the following information in the ticket:

    • Your email address
    • The date and time you accepted the invitation
    • A screenshot of the "We are switching your account" page
    • A screenshot from your boss's User Management page showing the invite is still in Pending status
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