Newcomer

Question

MasterClass Discount

Forum|Forum|1 year ago
March 18, 2024
15 replies
23 views

Received an email with an offer to subscribe to MasterClass for 70% off. The plan mentioned is "MasterClass - Individual (12-months) for $35, normally $120.

There is no "individual" subscription in MasterClass, only Standard, Plus, and Premium. None of the values match those subscription plans either. Standard is $6/mo ($72); Plus is $15/mo ($180); Premium is $20/mo ($240).

So what exactly would I be getting if I subscribed through Zoom?

Other

Show previous replies

K

ksnaz

Newcomer

I too opted in for the MasterClass subscription at 70% off. My credit card was processed however, I've not received an email with an activation link. I tried chatting with the Bot to no avail. While it states that you can resend the activation link(s) to your email from the Plan Management page in the Zoom web portal, when selecting the URL, I received Unknown Error. I've still not received an email to start this subscription.

So frustrating trying to track down how this should work and who should be working to resolution.

E

Esther-

Employee

Hi @ksnaz

We are really sorry to hear about your experience. We have made some updates and resent the activation links, and we hope that you have received them. Please also refer to our FAQ's here: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0074906

If you are still having issues, please let us know, and we'll investigate.

Thank you!

C

cbaumanncb

Newcomer

Has anyone found out how to receive the activation link? Never received it (but did get payment confirmation) and when I try and have it resent, I get "unknown error" Chatbot has been useless and I have had silence from support.

E

Esther-

Employee

Hi @cbaumanncb

We are so sorry to hear about your experience. We hope that you have received the activation link now. If not please see below for some further ways to troubleshoot this issue:

I purchased a MasterClass subscription through Zoom and I did not receive an email with the MasterClass activation link. What should I do?

You can resend your activation link(s) to your email from the Plan Management page in the Zoom web portal.

Please also refer to FAQ's here: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0074906

If you are still having issues, please let us know.

Thank you!

Y

Yeshe-108

Newcomer

I'm having the same problem. I didn't receive an activation link from zoom to access Masterclass. No customer service response in 24 hours.

E

Esther-

Employee

Hi @Yeshe-108
We're sorry to hear about your experience. We hope that you have received the activation link now. If not please see below for some further ways to troubleshoot this issue:

I purchased a MasterClass subscription through Zoom and I did not receive an email with the MasterClass activation link. What should I do?

You can resend your activation link(s) to your email from the Plan Management page in the Zoom web portal.

Please also refer to FAQ's here: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0074906

If you are still having issues, please let us know, and we'll investigate.

Thank you!

WEBVDO

Newcomer

Today, I accessed my Zoom account and I see my Masterclass discounted subscription. Everything is there, Coupon Details, Coupon Code (masterclass70off), etc.

ACCOUNT / PLANS AND BILLING / COUPONS / MANAGE.

ACCOUNT / PLANS AND BILLING / EXCLUSIVE OFFERS:

Not sure when all of the above appeared in my account, but it is there.

And it took me a while to find my receipt and activation code in my email.

The deal is real.

K

ksnaz

Newcomer

It appears the issue has been fixed. I went to https://zoom.us/billing, selected, View Selected Offers (previously bought/paid for), and selected "Resend Activation Link". I successfully received an email with an activation link.

Thank you Zoom support. Opening a ticket was my best line of defense. Nicely played.

I purchased a MasterClass subscription through Zoom and I did not receive an email with the MasterClass activation link. What should I do?

I purchased a MasterClass subscription through Zoom and I did not receive an email with the MasterClass activation link. What should I do?

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