Lost Pro Account, how to retrieve it? | Community
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Newcomer
July 22, 2023
Question

Lost Pro Account, how to retrieve it?

  • July 22, 2023
  • 2 replies
  • 1 view

I have a paid pro acct. I could not log-in because my password didn't work. I changed the password, but when I did, it created a new basic account. Now I cannot access my pro account. The email and new password is associated with the new basic account and not my paid pro account. How can I get access back to my paid pro account with my original email address?

2 replies

S_K
Community Champion | Employee
Community Champion | Employee
July 24, 2023

Hi @MrKev600 

 

Links to contact Support are found under Resources in your account. 

https://support.zoom.us/hc/en-us/articles/201362003

 

MrKev600Author
Newcomer
July 25, 2023

I found the resource page and put in a ticket. there is nothing in the resource page about retrieving paid Pro from the basic after changing the password,