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Z
Newcomer
Zilla
Newcomer
January 6, 2024
Question

Login into Zoom no longer possible

  • January 6, 2024
  • 2 replies
  • 2 views

Hello, 

 

I need your support!

I have a Zoom account, where I pay for, but I can no longer access to it. When I want to login, I get the following message:

You cannot log in to your account. Please try the other procedures listed.

 

E-Mail and password is definitly correct. 

I tried to restore the password, but then I get the following e-mail back (translated from german to english):

A request has been made to change your account password. Since your account administrator has disabled signing in with your work email address, please click the button below and sign in using one of the other methods listed.

 

I don´t understand this. I don´t have any account admin - I´m the only one who uses it? How can I restore the account? 

2 replies

Z
Newcomer
ZillaAuthor
Newcomer
January 12, 2024

Hello, 

does noone has an idea to fix this problem? I have paid for the account but can not access it. Did anyone had the same problem already?

N
Newcomer
Naveir
Newcomer
May 12, 2024

I understand the frustration you're facing with accessing your Zoom account despite using the correct credentials. To navigate any potential restrictions hindering your access, consider utilizing a VPN. This could potentially bypass any regional or network limitations that might be causing the login issue. If the problem persists, reaching out directly to Zoom's customer support could provide tailored assistance for your account. I attached Zoom issue picture below:

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