Logging into Zoom app on Iphone - Network Error | Community
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Newcomer
Egrimm
Newcomer
September 21, 2022
Question

Logging into Zoom app on Iphone - Network Error

  • September 21, 2022
  • 13 replies
  • 85 views

Good Morning, 

 

I downloaded the Zoom Application on my Iphone and when trying to log in, I am unable to:

 

1. If I just put in my user name and password = "Cannot sign in, please check your network connection"

2. Sign In with SSO and enter my company domain = Takes me to browser and "Safari cannot open the page because the server cannot be found. 

3. Sign in with SSO and state that "I don't know my company domain" and enter my credentials = I receive the Network Error Message "Network Error. Please try again later."

 

I have co-workers that have the app on their phones and are able to log in fine. I am guessing it is something in settings, but I do not know where to look.  Any thoughts?

      13 replies

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      K
      Newcomer
      Kkostrikova
      Newcomer
      November 1, 2024

      I am very angry!!!!!! Very much! Everything worked! Until recently! I'm getting this error about networks, I've done all your recommendations, but it doesn't work! Please fix this problem!

      L
      Newcomer
      Loz_H
      Newcomer
      January 20, 2025

      Are you using Zoom version 6.3? I had to uninstall Zoom and then reinstall it but it's resolved the issue for me (iPhone).

      P
      Newcomer
      PadreMedia
      Newcomer
      November 6, 2024

      SOLVED NETWORK ERROR 😁

       

      Troubleshooting Steps:

      1. Reset Network Settings:

        • Go to Settings > General > Reset > Reset Network Settings.

      2. Uninstall Zoom Mobile App:

        • Navigate to Settings > General > iPhone Storage > Zoom > Delete.

      3. Reinstall Zoom App:

        • Download and install the Zoom app again from the Apple Store.
      4. Disable IP Address Tracking 
        • Settings> Mobile Services > Mobile Data Options  > Limit IP Address Tracking: OFF

      ENJOY  - Padre Media  ***********

      L
      Newcomer
      Loz_H
      Newcomer
      January 20, 2025

      If this helps anyone else - I struggled with this for months!

      Check if you are using Zoom version 6.3 - I had to uninstall Zoom and then reinstall it, to get the latest version (even though my phone is set to auto-update) but it's resolved the issue for me (iPhone).

        M
        Newcomer
        Monarca13
        Newcomer
        March 10, 2025

        I just did it this morning and it worked. 

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