Impossible to contact billing-customer support | Community
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S
Newcomer
SARSANDIEGO
Newcomer
January 26, 2023
Question

Impossible to contact billing-customer support

  • January 26, 2023
  • 2 replies
  • 1 view

We had a duplicate billing this morning for our subscription and there does not seem to be any way to contact anyone to correct this.  How do I get the duplicate charge reversed?

    2 replies

    R
    Community Manager
    rn-zm
    Community Manager
    January 26, 2023

    Hi @SARSANDIEGO billing does not monitor the community and we do not answer any billing inquiries, however, can provide you with some resources. 

     

    Suggest looking into the KB on Canceling your subscription, and you should be able to contact Zoom billing support and open a ticket with them.

     

    Thank you! 

    S
    Newcomer
    SARSANDIEGOAuthor
    Newcomer
    January 26, 2023

    The duplicate billing is on a plan that I do not have access to.  For some reason we got locked out last fall, we thought our subscription had expired so we renewed but now we have a second account and no way to access the older one. 

    K
    Newcomer
    Katja_Gorlinski
    Newcomer
    July 24, 2023

    Hi!
    Has your question been resolved?
    - I have a similar problem, and I have not received a response from support for the last 4 months, and the money keeps being debited.
    If the service continues to violate user rights, we could be in touch with you to try to resolve this issue together. Do you minde?

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